When Carrie first met Pam*, a resident in a care home, she was called in to assist with a unique challenge. The staff sought support for her participation in Alcoholics Anonymous (AA) meetings, which had been an essential part of her life for over 40 years. Pam shared that some people assume that after so many years of sobriety, she no longer needs to attend meetings.
During then initial conversation, it quickly became clear just how critical these meetings were to her wellbeing. Pam spoke openly about her long journey with sobriety, explaining that for her, it wasn’t just about avoiding alcohol. It was about managing triggers, maintaining emotional balance, and feeling in control of her life. Attending AA wasn’t merely a routine; it was a lifeline that provided her with community and support.
Pam is beautifully flamboyant—one of those people who walks into a room and instantly captures attention. Her kindness and thoughtful nature resonate with everyone around her. Although she loves living in the care home and appreciates the safety it offers, she also misses her independence. This loss often puts her in a vulnerable position regarding her triggers for needing a drink. She expressed how desperate she was to attend her AA meetings, where she could connect with others who understand her journey. Those meetings provided her with a sense of belonging and a space to share her struggles.
Recognising how important AA was to her, Carrie knew she needed to ensure Pam could continue participating in those meetings. While Plan with Care searched for a long-term companion to accompany her, Carrie stepped in to make sure Pam could still attend. This effort was more than just about transportation or logistics; it was about affirming that her independence, choices, and sobriety still mattered, even within a care setting.
What struck Carrie most was Pam’s gratitude—not just for the practical support but for the feeling of being heard and understood. Over time, they developed a genuine friendship. Conversations regularly went beyond the AA meetings, exploring Pam’s rich life experiences, moments of strength, and her feelings about adapting to life in the care home. Supporting her felt less like a task and more like a privilege.
This experience reinforced for Carrie the profound importance of person-centred care. It’s easy to focus solely on a person's diagnosis or physical needs, but care must go deeper. To appreciate what makes each individual who they are—their history, routines, emotional needs, and sense of independence. For Pam, attending AA was more than a preference; it was a vital part of her identity and wellbeing. Accompanying Pam on her journey has reinforced Carrie’s belief that caring for others goes beyond providing support. It’s about walking alongside them, listening to their stories, and ensuring that their voice remains at the heart of their care.
*Name changed for privacy
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