Our approach is based around the three Es – ensure, enhance, exceed
Our services are designed to complement and enhance care that is already in place. We implement a 0–10 scoring system for each person we work with to enable us to track improvements in their health and wellbeing, and react quickly when adjustments are needed.
Ensure, Enhance, Exceed
Ensure – making sure the right care is in place
When basic needs alone are ensured, a client can score a maximum of five. What Plan with Care does to deliver this is look at what care is already being provided and make recommendations for adjustments if necessary.
We understand that solicitors often feel a responsibility and pressure to address health and wellbeing, but this doesn’t fall into their remit when only providing power of attorney for financial affairs and property. The result is often that only basic needs will be met, and we know even that can take a lot of time.
Enhance – improving quality of life
When psychological needs are being fulfilled, wellbeing is enhanced and the client can attain up to eight. What Plan with Care does to deliver this is drill down into what will improve the quality of life for the individual. What do they love? What are their interests? What makes them tick? Then we facilitate this.
For the solicitors Plan with Care works with, our services enhance the offering they provide to their clients and relieve the pressure they often feel, as we are the ones ensuring their clients’ basic and psychological needs are both being met. The team effort suddenly sees loved ones thriving in the upper ranges of our scoring system, rather than languishing at the bottom.
Exceed – going beyond expectations
Achieving the highest score is when the self-fulfilment needs are being met and expectations are exceeded by enabling outcomes not thought possible. This does depend on the health and interests of the people we support – but, in the past, we have enabled clients to star in their own movie (with dementia specialist actors) and gone as far as organising rafting trips in Scotland.
We naturally want as many of the people we work with to score as near to 10 as possible, but this can’t be done without holistic support from many different services. By working together with solicitors, we can facilitate these services, complementing your service further.
Aiming for Maslow’s Self-Actualisation
At Plan with Care, we implement a ‘three E’ approach – ensure, enhance, exceed – in line with Maslow’s hierarchy of needs. In this framework, Maslow describes that while we all have a constant range of needs, our physiological and safety needs prevail over those for love, self-esteem, and then self-actualisation – in that order. As such, we ensure that these physical and safety needs are met first and foremost, before moving on to enhance wellbeing by addressing one’s sense of attachment and belonging. Finally, we aim to exceed what most perceive to be achievable in later life; self-actualisation through meaningful creativity, and a sense of purpose.
WHAT PEOPLE SAY
"Plan with Care have made a real difference to the lives of our clients. By suggesting adjustments and improvements to their care, facilitating activities and experiences and taking the time to get to know each individual and their circumstances they have enabled our clients to live the fullest lives possible."
Toby Crump, Hallett & Co Solicitors