Recruiting Operations Support Manager

Updated: Aug 17

We're a quality of life company for vulnerable older people. Working with us, you'll be supporting the team with business processes, marketing and administration. You'll spend your time helping our Care and Wellbeing Consultants with administration, being the first point of contact for our clients, and helping grow the business with our Managing Director.


The role includes:

  • Administration support for the wellbeing team: organising services for and buying our elderly clients things they need to improve their lives

  • Management of the recruitment of Carers, Creative Companions (befrienders) and other service providers for our clients (including DBS, insurance, reference checks etc. and supporting the recruits to get these as needed, and helping them to use our systems and invoice appropriately)

  • Financial administration, including processing invoices

  • Management of shared mailboxes, and being our first point of contact on the phones

  • Administrative support for the company as a whole

  • The development and management of business systems with our Operations Director


We're looking for someone who is:

  • Organised

  • Personable

  • Confident with technology

  • An excellent communicator, both written and verbal

  • Happy to do what it takes so that things run well

  • Confident in working out the best way to do things and grow

The core of the role is to support the team and our vulnerable older clients. There is also scope for growth and development in the role – we are looking to grow our Creative Companion service (www.creative-companions.co.uk) and this is something there would be the opportunity to take the lead on.


The role is primarily home-based, with the team getting together once or twice a month in Folkestone in Kent (weekly to start with). Experience of the care sector is desirable but not essential.


Requirements:

  • Excellent interpersonal communication skills

  • High levels of emotional intelligence

  • Excellent written and verbal communication skills

  • Computer-confident, proficient in basic IT packages (e.g. MS office)

  • Excellent time management skills and able to work independently

  • Creative problem-solving skills

  • A degree, or similar evidence of critical thinking and communication


Terms and benefits:


Working hours: 15 hours a week – 3 hours per day, Monday to Friday. There is flexibility in the timings, to be discussed at interview.


Plan with Care encourages a flexible working relationship that is agreed by both parties from the outset and one that will mutually benefit you, the company and our clients.


Probationary period: 3 months


Benefits: 3% pension contribution, 28 days holiday pa (inclusive of bank holidays)


Remuneration: £20,000 to £25,000 pro rata, depending on experience


Application details:


Please email your CV and a covering letter (up to 500 words) to recruitment@planwithcare.co.uk, describing why you are interested in working with us and your relevant experience.


We will be reviewing applications from the 25th August, and are likely to interview (online in the first instance) from 2nd September.

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